Refund & Exchange Policy
" While we hope that you will absolutely love your Vivaz Dance shoes as much as they love you, sometimes, things just don't work out..."
So, in the case of unrequited love, or if you simply want to exchange for another style or size, we have a 30 day refund and exchange policy. Follow these simple steps to organise a refund or exchange:
- Fill out the returns slip (this will be in the package with your purchase)
- Send back to our warehouse in Sydney, addressed to : Vivaz Dance - 130 Dunning Avenue, Rosebery 2018, NSW, Australia (if you are an Australian customer, follow step 3 for free return postage)
- For free return postage (Australian customers only) please email our team at support@vivazdance.com.au and request a return postage slip
Once we receive your returned items an exchange or refund will be processed within 2 business days.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.
All products must be returned unworn and in their original packing and condition.